Round nose pliers

[Tela]

I called WUB and they are sending out a new pair of roundnose with an envelope to return the old ones. They were really, really nice and apologetic. I felt bad even saying anything, but I have concluded that I just can't use these. Hopefully the next pair will be more representative of the product.

[Tela]

I got the new pliers very quickly and they are much better

I'm really impressed with WUB's customer service. They sent me a post paid padded envelope to send the pliers back in.

[shiny]

I just wanted to know what happened regarding your Wubbers, Tela. I think customer satisfaction is more important than sales to Patty, so I hope you got a replacement.

My Baby Wubbers are so wonderful, I want you to have the same enjoyment using yours that I have with mine. I still give them my highest recommendation.

[Tela]

Yup, I did. Patti was wonderful! She promptly sent out a new pair and a post paid envelope for the old pair. The new ones are much, much better. I hope someone is held accountable for letting the other pair through. They should not have been sold. I know a few things about quality control and the original pair should not have passed. I hope Patti addresses the manufacturer. She has a real good name going with these Wubbers and I'd hate to see it mucked up.

[Renate]

I'm resolved to get the Baby Wubbers Round Nose pliers from WUB, and maybe one or two other pliers. I am still hesitating for several reasons, one being your experience, Tela. It's good to know that they send a replacement immediately, but sending to and from Germany is much more expensive. And I really don't want the trouble, perhaps even with customs involved. So now I wonder if I should mention what happened to you, or should I just hope that the quality control is now working perfectly? ;-) Any advice?

[Tela]

Renate, I would call them to place your order and just say you are really picky about your tools and would hate to have a problem with a tool due to the shipping issues. Patti actually took my call when I called and she was awesome.

[[e-mail]]

Nov 11, 2011 19:35:40 GMT -5 Renate said:

Wubbers! Thank you, shiny. I knew there was a brand with funny name , but couldn't think of it. I have heard good things about it and that it is not too expensive.

I know Lindstrom, Tronex, and then there is supposed to be an Italian company with excellent tools at moderate prices.

Dear Sir/madam
we are manufacturers and exporters of high quality jewelry making tools(round nose-chain nose-flat nose pliers)and want to sell them to you directly pls let me know,waiting,ahmed

[NaNaLa]

If you're talking about jewelry I know where you can buy used jewelry and even online. Very useful but anyway you better see it yourself to not be bummed.